It's different over the web. I do custom orders all the time when people come up to me at fairs and tell me they want such and such design in such and such color...On the web, I charge an additional custom fee of $10 to the original $35. If you are ordering a custom combination, I require a 40% nonrefundable payment. After the buyer gives the thumbs up to the color combo (yes, we can tweek it here and there, no problem!), the additional 60% needs to be sent. It's simple.